CSC Policies

Confidentiality & Medical Records

Locked blue folderCSC complies with data protection and access to medical records legislation. Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

For details as to how we use your data to manage your care in line with the GDPR and the Data Protection Act of 2018, please click here

(Full link: http://eastlondonhcp.nhs.uk/our-work/fair-processing-and-gdpr/)

CSC Privacy Notice

Freedom of Information

All requests for such information should be made to the Managing Director.

Access to Records

Patients have the right to get a copy of the information that is held about them.

This is known as a subject access request (SAR). This right of subject access means that they can make a request under the Data Protection Act to any organisation processing their personal data.

When a request is received, information will be provided to the individual without delay, and at the latest, within one month of receipt of the request.

A SAR can be made verbally or in writing giving as much information as possible (Full name, dob, address, NHS no (if known)) and if any specific data is required within a given time frame.

Complaints & Suggestions

Customer service form

We are committed to providing best possible care and we rely on your feedback to continue to serve you well.

If you have suggestions for improving our service or have a complaint about any aspect of our service you may ask for a complaints pack or leave your details with us and we’ll get back to you.  You can use our secure email wfccg.csc@nhs.net  or telephone us on 020 8430 7675

We are committed to a high standard of care and we take all complaints very seriously. On keeping with our ethos of a learning organisation as part of our investigation we will review what has happened, why it happened and what we can do to prevent it happening again. At all times you will be updated regarding progress of the investigation.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and CSC has the right to refuse to see such patients in order to safeguard staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient and their GP in writing of our refusal to see the patient and the circumstances leading to the refusal.



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website